{"id":41,"date":"2025-03-17T21:35:43","date_gmt":"2025-03-17T21:35:43","guid":{"rendered":"https:\/\/www.purdyobvious.com\/?page_id=41"},"modified":"2026-02-10T14:38:08","modified_gmt":"2026-02-10T14:38:08","slug":"resume","status":"publish","type":"page","link":"https:\/\/www.purdyobvious.com\/?page_id=41","title":{"rendered":"Resume"},"content":{"rendered":"\n<!DOCTYPE html>\n<html lang=\"en\">\n<head>\n    <meta charset=\"UTF-8\">\n    <meta name=\"viewport\" content=\"width=device-width, initial-scale=1.0\">\n    <title>Lewis Purdy &#8211; Resume<\/title>\n    <style>\n        @media print {\n            body { margin: 0; }\n            .resume { box-shadow: none; padding: 0.5in; }\n        }\n        \n        body {\n            font-family: 'Segoe UI', Arial, sans-serif;\n            line-height: 1.6;\n            color: #333;\n            background: #f5f5f5;\n            margin: 0;\n            padding: 20px;\n        }\n        \n        .resume {\n            max-width: 8.5in;\n            margin: 0 auto;\n            background: white;\n            padding: 0.75in;\n            box-shadow: 0 0 10px rgba(0,0,0,0.1);\n        }\n        \n        .header {\n            text-align: center;\n            border-bottom: 3px solid #1F4E78;\n            padding-bottom: 20px;\n            margin-bottom: 30px;\n        }\n        \n        .header h1 {\n            margin: 0 0 10px 0;\n            font-size: 36px;\n            color: #1F4E78;\n            letter-spacing: 2px;\n        }\n        \n        .contact-info {\n            font-size: 13px;\n            color: #666;\n            margin: 10px 0;\n        }\n        \n        .contact-info a {\n            color: #1F4E78;\n            text-decoration: none;\n        }\n        \n        h2 {\n            color: #f43fca;\n            font-size: 20px;\n            border-bottom: 2px solid #1F4E78;\n            padding-bottom: 5px;\n            margin-top: 25px;\n            margin-bottom: 15px;\n            text-transform: uppercase;\n            letter-spacing: 1px;\n        }\n        \n        .job-title {\n            font-weight: bold;\n            font-size: 16px;\n            margin-bottom: 5px;\n            color: #f43fca;\n        }\n        \n        .job-info {\n            font-style: italic;\n            color: #666;\n            margin-bottom: 10px;\n            font-size: 14px;\n        }\n        \n        ul {\n            margin: 10px 0 20px 20px;\n            padding: 0;\n        }\n        \n        li {\n            margin-bottom: 8px;\n            line-height: 1.5;\n        }\n        \n        .summary {\n            text-align: justify;\n            margin-bottom: 20px;\n            line-height: 1.7;\n        }\n        \n        .skills-grid {\n            display: grid;\n            grid-template-columns: repeat(3, 1fr);\n            gap: 10px;\n            margin-bottom: 20px;\n        }\n        \n        .skills-grid ul {\n            margin: 5px 0;\n            list-style-position: inside;\n        }\n        \n        .skills-grid li {\n            margin-bottom: 5px;\n        }\n        \n        .education-item {\n            margin-bottom: 15px;\n        }\n        \n        .education-title {\n            font-weight: bold;\n            font-size: 15px;\n        }\n        \n        .education-details {\n            font-style: italic;\n            color: #666;\n        }\n        \n        .tech-skills p {\n            margin: 8px 0;\n            line-height: 1.6;\n        }\n        \n        .tech-skills strong {\n            color: #1F4E78;\n        }\n        \n        @page {\n            margin: 0.5in;\n        }\n    <\/style>\n<\/head>\n<body>\n    <div class=\"resume\">\n        <div class=\"header\">\n            <h1>LEWIS PURDY<\/h1>\n            <div class=\"contact-info\">\n                Okatie, South Carolina | (843) 338-6105 | <a href=\"mailto:lewis.purdy@me.com\">lewis.purdy@me.com<\/a>\n            <\/div>\n            <div class=\"contact-info\">\n                <a href=\"https:\/\/linkedin.com\/in\/lewis-purdy\">linkedin.com\/in\/lewis-purdy<\/a> | \n                <a href=\"https:\/\/purdyobvious.com\">purdyobvious.com<\/a>\n            <\/div>\n        <\/div>\n\n        <h2>Professional Summary<\/h2>\n        <div class=\"summary\">\n            Results-driven technical support leader with 15+ years of experience spanning IT administration, customer support, and team management. Proven track record of implementing enterprise-level solutions, leading cross-functional teams, and delivering exceptional client experiences in fast-paced, high-stress environments. Expertise in ITIL methodologies, technical documentation, and infrastructure management. Currently expanding skills in software development and cloud technologies to bridge the gap between technical operations and development.\n        <\/div>\n\n        <h2>Core Competencies<\/h2>\n        <div class=\"skills-grid\">\n            <ul>\n                <li>Technical Support (L1-L3)<\/li>\n                <li>Team Leadership &#038; Training<\/li>\n                <li>Network Infrastructure<\/li>\n            <\/ul>\n            <ul>\n                <li>ITIL &#038; Agile Methodologies<\/li>\n                <li>Technical Documentation<\/li>\n                <li>Process Optimization<\/li>\n            <\/ul>\n            <ul>\n                <li>System Administration<\/li>\n                <li>Cloud &#038; Virtualization<\/li>\n                <li>Quality Assurance<\/li>\n            <\/ul>\n        <\/div>\n\n        <h2>Professional Experience<\/h2>\n\n        <div class=\"job-title\">Technical Support Specialist<\/div>\n        <div class=\"job-info\">VendTech | Remote | May 2025 \u2013 Present<\/div>\n        <ul>\n            <li>Lead multi-tiered technical support operations (L1-L3) serving operators nationwide, ensuring rapid resolution of critical system issues<\/li>\n            <li>Collaborate with development teams using ITIL and Agile methodologies to track bug resolution and feature implementation<\/li>\n            <li>Serve as primary technical writer for development team, creating comprehensive documentation and SOPs<\/li>\n            <li>Manage cross-functional communication between development teams to coordinate bug tracking and resolution efforts<\/li>\n            <li>Lead SOP modernization initiative with team of 4 agents, improving operational efficiency and knowledge transfer<\/li>\n        <\/ul>\n\n        <div class=\"job-title\">Owner &#038; Founder<\/div>\n        <div class=\"job-info\">Purdy Tech Services | Okatie, SC | March 2025 \u2013 Present<\/div>\n        <ul>\n            <li>Founded IT consultancy serving small businesses and residential clients in Hilton Head and Bluffton communities<\/li>\n            <li>Deliver comprehensive IT solutions including software development, secure network installations, and remote monitoring<\/li>\n            <li>Provide strategic IT consulting to help small businesses scale infrastructure and optimize technology investments<\/li>\n            <li>Maintain 100% client satisfaction through responsive service and transparent communication<\/li>\n        <\/ul>\n\n        <div class=\"job-title\">Manager, Digital Technical Operations &#038; Support<\/div>\n        <div class=\"job-info\">Audacy, Inc. | Chicago, IL (Remote) | April 2022 \u2013 March 2025<\/div>\n        <ul>\n            <li>Managed offshore team of 10+ support agents, delivering enterprise-level listener support for digital streaming platform<\/li>\n            <li>Orchestrated bug reporting, escalation workflows, and cross-team coordination using ITIL and Agile frameworks<\/li>\n            <li>Spearheaded successful Phase Two platform launch, coordinating technical operations across multiple stakeholder teams<\/li>\n            <li>Implemented comprehensive documentation system using Confluence and Zendesk, reducing ticket resolution time by 30%<\/li>\n            <li>Conducted QA testing for iOS and Android applications using Proxyman, identifying critical bugs pre-release<\/li>\n            <li>Monitored platform health via DataDog dashboards and Domo metrics, proactively addressing performance trends<\/li>\n        <\/ul>\n\n        <div class=\"job-title\">System Administrator<\/div>\n        <div class=\"job-info\">Closet Works | Elmhurst, IL | March 2022 \u2013 April 2022<\/div>\n        <ul>\n            <li>Managed complete server infrastructure including ZyWall firewall and UniFi network stack configuration<\/li>\n            <li>Administered Jamf MDM for Mac and mobile device fleet, implementing patch management and software deployment<\/li>\n            <li>Maintained FileMaker Pro database environment and VMware\/vSphere virtualization platform<\/li>\n        <\/ul>\n\n        <div class=\"job-title\">Systems Coordinator \/ IT Support Specialist<\/div>\n        <div class=\"job-info\">Studio Gang | Chicago, IL | April 2018 \u2013 October 2021<\/div>\n        <ul>\n            <li>Provided enterprise IT support for 150+ employees across 4 office locations<\/li>\n            <li>Implemented DATTO RMM services and automated deployment scripts, improving system provisioning efficiency<\/li>\n            <li>Led migration from local file server to Egnyte cloud storage solution<\/li>\n            <li>Administered Windows Server environment, vSphere virtual machines, and Veeam backup infrastructure<\/li>\n            <li>Championed company-wide multi-factor authentication rollout and enhanced password security policies<\/li>\n        <\/ul>\n\n        <div class=\"job-title\">Desktop Engineer II<\/div>\n        <div class=\"job-info\">National Restaurant Association | Chicago, IL | May 2017 \u2013 April 2018<\/div>\n        <ul>\n            <li>Delivered comprehensive T1-T3 support for Active Directory environment serving 200+ employees<\/li>\n            <li>Managed enterprise PC upgrade project for 200+ workstations using SCCM<\/li>\n            <li>Supported major office relocation, ensuring minimal business disruption<\/li>\n        <\/ul>\n\n        <div class=\"job-title\">Technical Support Analyst<\/div>\n        <div class=\"job-info\">Critical Mass | Chicago, IL | May 2015 \u2013 May 2017<\/div>\n        <ul>\n            <li>Supported 500+ employees across macOS, Windows 7\/10 platforms with Active Directory management<\/li>\n            <li>Deployed and managed workstations using Clonezilla, DeployStudio, and Absolute Manage RMM<\/li>\n            <li>Administered Avaya phone system and Exchange server for enterprise email infrastructure<\/li>\n        <\/ul>\n\n        <h2>Education &#038; Professional Development<\/h2>\n        \n        <div class=\"education-item\">\n            <div class=\"education-title\">Devslopes Academy \u2013 Code<\/div>\n            <div class=\"education-details\">Software Development Certification | April 2025 \u2013 January 2026<\/div>\n        <\/div>\n\n        <div class=\"education-item\">\n            <div class=\"education-title\">Oakton Community College<\/div>\n            <div class=\"education-details\">Associate of Arts, Anthropology | 2020 \u2013 2022<\/div>\n        <\/div>\n\n        <h2>Technical Skills<\/h2>\n        <div class=\"tech-skills\">\n            <p><strong>Platforms &#038; Systems:<\/strong> Windows Server, macOS, Linux, Active Directory, Azure AD, VMware vSphere, AWS<\/p>\n            <p><strong>Tools &#038; Software:<\/strong> Zendesk, JIRA, Confluence, DATTO RMM, Jamf, SCCM, Proxyman, DataDog, Domo, Zoho<\/p>\n            <p><strong>Infrastructure:<\/strong> Network administration, firewall management (ZyWall, Fortinet), UniFi, VPN, VDI<\/p>\n            <p><strong>Methodologies:<\/strong> ITIL, Agile, incident management, change management, SLA management<\/p>\n            <p><strong>Development:<\/strong> Python scripting, bash, automation, API integration, technical documentation<\/p>\n        <\/div>\n    <\/div>\n<\/body>\n<\/html>\n\n","protected":false},"excerpt":{"rendered":"<p>Lewis Purdy &#8211; Resume LEWIS PURDY Okatie, South Carolina | (843) 338-6105 | lewis.purdy@me.com linkedin.com\/in\/lewis-purdy | purdyobvious.com Professional Summary Results-driven technical support leader with 15+ years of experience spanning IT administration, customer support, and team management. Proven track record of implementing enterprise-level solutions, leading cross-functional teams, and delivering exceptional client experiences in fast-paced, high-stress environments. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":16,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"hide_page_title":"","_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","footnotes":""},"class_list":["post-41","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.purdyobvious.com\/index.php?rest_route=\/wp\/v2\/pages\/41","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.purdyobvious.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.purdyobvious.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.purdyobvious.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.purdyobvious.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=41"}],"version-history":[{"count":10,"href":"https:\/\/www.purdyobvious.com\/index.php?rest_route=\/wp\/v2\/pages\/41\/revisions"}],"predecessor-version":[{"id":71,"href":"https:\/\/www.purdyobvious.com\/index.php?rest_route=\/wp\/v2\/pages\/41\/revisions\/71"}],"up":[{"embeddable":true,"href":"https:\/\/www.purdyobvious.com\/index.php?rest_route=\/wp\/v2\/pages\/16"}],"wp:attachment":[{"href":"https:\/\/www.purdyobvious.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=41"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}